Privacy Policy
Effective Date: June 1, 2026
WELLTOR Property Management LLC (“WELLTOR,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information submitted through this website.
PRIVACY POLICY
WELLTOR Management Group LLC
DBA WELLTOR Property Operations
Effective Date: September 10, 2026
Last Updated: September 10, 2026
WELLTOR Management Group LLC, doing business as WELLTOR Property Operations (“WELLTOR,” “we,” “us,” or “our”), respects the privacy, security, and confidentiality of our clients and their properties.
Because our services may involve access to private residences, vacant or seasonally occupied properties, property access credentials, inspection and assessment records, photographs, videos, aerial imagery, vendor information, and other sensitive property information, protecting client and property information is an important part of our operations.
This Privacy Policy explains how we collect, use, process, store, disclose, retain, and protect information when you visit our website, contact us, schedule or purchase services, complete forms, become a client or member, access client-facing systems, or receive services from WELLTOR.
This Privacy Policy applies to our website, forms, scheduling systems, communications, billing and payment processes, client and property records, Owner Dashboard, Property Oversight services, assessments, Home Inspection services, Turnover Quality Assurance, vendor coordination, drone and aerial documentation, and other services provided by WELLTOR.
This Privacy Policy describes WELLTOR's information practices. It does not create contractual rights beyond those provided by applicable law or a separate written agreement with WELLTOR.
Specific services may also be governed by separate service agreements, Terms and Conditions, authorizations, inspection agreements, releases, or other written terms. Those terms should be read together with this Privacy Policy where applicable.
1. INFORMATION WE COLLECT
The information we collect depends on your relationship with WELLTOR and the services requested.
Contact and Client Information
• First and last name
• Email address
• Telephone number
• Mailing and billing address
• Company or organization name
• Preferred communication method
• Emergency contact information
• Authorized representative information
• Other information voluntarily provided to us
Property Information
• Property address
• Property type, size, and configuration
• Rooms, structures, systems, and property features
• Occupancy or vacancy information
• Arrival and departure information when relevant to requested services
• Property-specific instructions
• Emergency procedures
• Utility information
• HVAC, plumbing, electrical, appliance, pool, irrigation, generator, security, and other system information
• Maintenance and repair information
• Vendor and contractor information
• Service history
• Property condition information
• Assessment and inspection findings
• Client preferences and service instructions
2. CONFIDENTIAL PROPERTY AND ACCESS INFORMATION
Property Oversight and related services may require WELLTOR to possess information that is particularly sensitive because it could provide physical access to a residence or reveal information concerning the property's occupancy or security.
This may include:
• Physical keys
• Key identification information
• Lockbox information
• Gate codes
• Garage codes and remotes
• Alarm codes and instructions
• Smart lock credentials
• Temporary access credentials
• Security system information
• Camera or monitoring system information
• Property access instructions
• Authorized-person information
• Information concerning when a residence is vacant or occupied
• Emergency access information
WELLTOR treats such information as confidential property-access information.
WELLTOR takes reasonable measures appropriate to the nature of the information or access device to reduce the risk of unauthorized access, use, disclosure, or identification.
Access information may be used by authorized WELLTOR personnel and, where reasonably necessary, authorized service providers for legitimate service, operational, safety, security, or emergency purposes.
WELLTOR does not intentionally disclose confidential property-access information to unauthorized persons.
3. PHYSICAL KEYS AND ACCESS DEVICES
Where WELLTOR accepts custody of keys, garage remotes, access cards, fobs, or similar devices, those items may be used as reasonably necessary to perform authorized services.
Clients are responsible for notifying WELLTOR when access credentials or instructions change, an authorized person's access should be revoked, locks or security systems are changed, or a key or credential may have been compromised.
Upon termination of the applicable service relationship, access devices and credentials may be returned, transferred, deleted, disabled, or otherwise handled in accordance with client instructions, the applicable service agreement, WELLTOR procedures, and applicable law.
4. INFORMATION OBSERVED AT A PROPERTY
During a property visit, WELLTOR personnel may incidentally observe personal or private information, including personal belongings, documents, photographs, vehicles, travel information, security arrangements, or other details visible at or around the property.
WELLTOR does not intentionally collect or document unrelated personal information merely because it is visible.
Information may be documented when reasonably relevant to the requested service, property condition, safety, security, an incident, client instructions, or another legitimate operational purpose.
5. ASSESSMENTS AND PROPERTY RECORDS
WELLTOR may create and maintain detailed property records in connection with assessments and ongoing services.
These may include:
• Assessment responses
• Checklists and checkpoints
• Property condition observations
• Dates and times
• Visit history
• Status indicators
• Notes and recommendations
• Maintenance observations
• Exceptions or concerns
• Follow-up actions
• Vendor activity
• Photographs and videos
• Supporting documents
• Service completion records
These records may form part of an ongoing digital property history used to provide consistent service, identify changes, document observations, and communicate property status to the client.
6. OWNER DASHBOARD AND CLIENT SYSTEMS
WELLTOR may provide clients with access to an Owner Dashboard or other client-facing systems.
These systems may contain:
• Property profiles
• Assessment information
• Service history
• Property status information
• Reports and checklists
• Photographs and videos
• Vendor activity
• Follow-up information
• Scheduled services
• Membership and account information
Client-facing systems may use authentication, individualized links, permissions, passwords, or other security measures.
Clients are responsible for protecting credentials, passwords, access links, and devices used to access their accounts.
7. HOME INSPECTION INFORMATION
In connection with Home Inspection services, WELLTOR may collect, create, process, and retain information concerning the property and its readily accessible systems and components.
This may include:
• Property information
• Inspection observations
• Findings and professional opinions
• Photographs and videos
• Inspection notes
• Reports
• Client instructions
• Related communications and documents
Inspection reports and related documentation may be disclosed to the client, persons authorized by the client, service providers supporting the inspection or report delivery, professional advisers, insurers, governmental or regulatory authorities, or other persons where disclosure is reasonably necessary, authorized, or permitted or required by law.
Inspection records may be retained as reasonably necessary for professional, licensing, insurance, contractual, dispute-resolution, or legal purposes.
8. PHOTOGRAPHS, VIDEOS AND PROPERTY DOCUMENTATION
Visual documentation may form an important part of WELLTOR services.
We may create photographs or videos to:
• Document property condition
• Verify service activity
• Document concerns or changes
• Compare conditions over time
• Confirm completion of work
• Support assessments or inspections
• Document storm-related conditions
• Communicate findings
• Coordinate authorized vendor work
• Maintain property service history
• Support insurance, incident, or legal documentation where appropriate
Property documentation is treated as client and property information and is not automatically considered public or marketing material.
9. DRONE AND AERIAL IMAGERY
WELLTOR may use unmanned aircraft systems (“drones”) for authorized property-related services.
Information generated through drone operations may include:
• Aerial photographs
• Aerial video
• Roof and exterior imagery
• Property-condition imagery
• Storm-related imagery
• Date and time information
• Location information
• Flight and operational records
• Other information necessary to document the service or comply with applicable requirements
WELLTOR's aerial documentation is intended to focus on the property, structure, roof, exterior area, or condition relevant to the requested service.
Aerial imagery may incidentally capture portions of neighboring properties, streets, vehicles, persons, or other objects outside the primary subject property.
Where reasonably practicable, WELLTOR seeks to minimize unnecessary collection of unrelated imagery.
Drone operations are conducted subject to applicable aviation, safety, privacy, and other legal requirements.
10. MARKETING USE OF PROPERTY IMAGERY
Photographs, videos, inspection imagery, Owner Dashboard content, and drone imagery created while providing a client service are not automatically authorized for public marketing use.
WELLTOR may request separate permission where identifiable client-property imagery is intended to be used for advertising, social media, portfolio materials, promotional videos, or other public marketing purposes.
WELLTOR may use imagery specifically created for marketing purposes or sufficiently de-identified material where such use does not disclose confidential client or property information.
11. AUTHORIZED PERSONS, VENDORS AND CONTRACTORS
Clients may authorize family members, property managers, real estate professionals, contractors, caretakers, or other persons to receive information or interact with WELLTOR concerning a property.
WELLTOR may also coordinate authorized services with contractors, vendors, cleaners, landscapers, pool professionals, HVAC technicians, electricians, plumbers, roofers, inspectors, property managers, or other service providers.
Information shared for these purposes may include:
• Property address
• Scheduling information
• Description of requested work or issue
• Relevant photographs and documentation
• Relevant property information
• Appropriate contact information
• Access instructions where reasonably necessary and authorized
WELLTOR does not intentionally provide unrelated confidential client or property information merely because a vendor or other person is involved with a property.
WELLTOR may reasonably verify identity or authorization before providing sensitive information or property access.
12. SCHEDULING AND SERVICE INFORMATION
When a consultation, assessment, inspection, Property Oversight visit, Turnover Quality Assurance service, or other service is scheduled, we may collect:
• Name and contact information
• Property address
• Appointment date and time
• Requested service
• Scheduling preferences
• Property or access instructions
• Responses to booking questions
Scheduling information may be synchronized with calendar, mapping, routing, and operational systems.
13. ROUTING AND OPERATIONAL LOCATION INFORMATION
WELLTOR may use mapping, GPS, routing, scheduling, and other location-based technologies to coordinate field operations, optimize routes, assign services, verify service activity, document visits, and improve operational efficiency.
Operational information may include property locations, service routes, appointment locations, dates and times, and arrival or completion information.
14. BILLING, TRANSACTION AND PAYMENT INFORMATION
When services or memberships are purchased, WELLTOR may collect:
• Billing name and address
• Services purchased
• Membership information
• Transaction amount
• Invoice information
• Payment status
• Transaction identifiers
• Cancellation or refund information
Payment-card information may be collected and processed directly by authorized third-party payment providers.
WELLTOR does not intend to retain complete payment-card numbers within its ordinary internal operational records where payment information is processed by a third-party payment provider.
15. COMMUNICATIONS
WELLTOR may retain communications exchanged through:
• Telephone
• Website and service forms
• Text messaging
• WhatsApp Business or similar services
• Scheduling platforms
• Client-facing systems
• Customer support communications
Communications may be used to provide services, document instructions, coordinate property activities, resolve questions, maintain business records, and protect legitimate client and WELLTOR interests.
16. WEBSITE, COOKIES AND DEVICE INFORMATION
When users interact with our website or digital services, information may be collected automatically, including:
• IP address
• Browser and device type
• Operating system
• Referring website
• Pages viewed
• Website interactions
• Date and time information
• Session information
• Cookie or similar identifiers
• Approximate location derived from technical information
• Security, diagnostic, and performance information
Our website and service providers may use cookies, pixels, local storage, analytics technologies, and similar technologies for essential website operation, security, preferences, checkout functionality, performance measurement, analytics, and permitted marketing functions.
Where applicable law requires consent or an opt-out mechanism, appropriate controls may be provided.
17. HOW WE USE INFORMATION
WELLTOR may use information to:
• Respond to inquiries
• Establish and administer client relationships
• Conduct onboarding and assessments
• Schedule and perform services
• Provide Property Oversight services
• Perform Turnover Quality Assurance
• Perform Home Inspections
• Perform drone and aerial documentation
• Maintain the Owner Dashboard
• Document property condition and service history
• Coordinate authorized vendors
• Communicate findings, alerts, and recommendations
• Process transactions and invoices
• Administer memberships
• Optimize field operations and routes
• Provide customer support
• Improve services and operations
• Protect accounts, properties, systems, personnel, and clients
• Prevent or investigate fraud, misuse, unauthorized access, or security incidents
• Maintain accounting, insurance, and business records
• Establish, exercise, or defend legal claims
• Meet tax, licensing, aviation, professional, regulatory, and other legal requirements
We may also use aggregated or de-identified information for legitimate operational and business purposes where the information cannot reasonably identify an individual.
18. TECHNOLOGY AND SERVICE PROVIDERS
WELLTOR uses third-party technology and service providers to operate its business.
Depending on the interaction or service, information may be processed using services including:
Wix, for website hosting, website functionality, commerce, checkout, databases, cookies, analytics, and related website services.
Jotform, for onboarding, service requests, assessments, acknowledgments, operational forms, and structured information collection.
Calendly, for consultations, appointments, assessments, inspections, and service scheduling.
Google Workspace and Google Calendar, for email, communications, documents, records, calendars, and scheduling.
QuickBooks and Intuit services, for bookkeeping, accounting, invoicing, financial administration, and transaction records.
Airtable, where used, for operational databases, property records, workflows, scheduling, documentation, task assignment, routing information, and dashboard-related operations.
WhatsApp Business and related communication providers, where used, for client communications.
WELLTOR may also use authorized providers for payment processing, mapping and routing, cloud storage, cybersecurity, electronic signatures, analytics, communications, document management, automation, drone operations, and other legitimate business functions.
Service providers may receive or process information as reasonably necessary to provide services to WELLTOR, support our operations, comply with law, or protect legitimate business and security interests.
The providers and technologies used by WELLTOR may change as our operations evolve.
Third-party providers may operate under their own terms, privacy practices, security measures, and legal obligations. WELLTOR does not control all aspects of independent third-party systems.
19. HOW WE MAY DISCLOSE INFORMATION
WELLTOR may disclose information:
• To service providers supporting WELLTOR operations
• To authorized WELLTOR personnel
• To vendors or contractors where reasonably necessary for authorized services
• To persons authorized by the client
• At the client's direction
• To accountants, attorneys, insurers, and professional advisers
• To governmental agencies, regulators, courts, or law enforcement where permitted or required by law
• Where reasonably necessary to protect a person, property, WELLTOR, or a client
• To investigate or respond to suspected fraud, theft, misuse, unauthorized access, or security incidents
• In connection with a merger, acquisition, financing, restructuring, sale, or transfer of some or all of WELLTOR's business or assets, subject to applicable law
20. SALE OF PERSONAL INFORMATION
WELLTOR does not sell client personal information as part of its ordinary business model and does not rent client lists to third parties for their independent marketing purposes.
Certain privacy laws define “sale,” “sharing,” “targeted advertising,” or similar activities more broadly than an ordinary monetary sale.
Where applicable law provides eligible individuals with rights concerning such processing, WELLTOR will honor those rights as required.
21. MARKETING COMMUNICATIONS
Where permitted by law, WELLTOR may send information regarding services, offers, business news, or updates.
Recipients may unsubscribe from promotional email communications using the unsubscribe mechanism provided in the message or by contacting WELLTOR.
Unsubscribing from promotional communications does not prevent WELLTOR from sending necessary transactional, appointment, security, property-alert, account, billing, service, or legal communications.
22. DATA SECURITY
WELLTOR uses reasonable administrative, technical, organizational, and physical safeguards appropriate to the nature of the information we handle and designed to reduce the risk of unauthorized access, disclosure, alteration, loss, or misuse.
No electronic transmission, cloud service, physical security process, database, device, or storage system can be guaranteed to be completely secure.
Clients are responsible for protecting passwords, access links, credentials, and devices under their control and should promptly notify WELLTOR if they believe WELLTOR-related access credentials have been compromised.
23. DATA SECURITY INCIDENTS
If WELLTOR becomes aware of a security incident involving information within our control, we may investigate the incident and take responsive measures appropriate to the circumstances.
Where notification to affected individuals, regulators, law enforcement, or other parties is required by applicable law, WELLTOR will provide such notification in accordance with applicable legal requirements.
24. DATA RETENTION
WELLTOR retains information for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, contractual, professional, insurance, accounting, tax, security, dispute-resolution, and legal purposes.
Retention periods may vary depending on the type of information and service.
Termination of a membership or service relationship does not necessarily result in immediate deletion of all records.
WELLTOR may retain invoices, transaction records, agreements, inspection documentation, property service histories, incident records, communications, or other information where retention is reasonably necessary or permitted or required by law.
When information is no longer reasonably required, WELLTOR may delete, destroy, anonymize, or de-identify it.
25. INTERNATIONAL CLIENTS AND DATA TRANSFERS
WELLTOR is a Florida-based United States business and may provide services to property owners who reside outside the United States.
Information provided to WELLTOR may therefore be transferred to, processed in, or stored in the United States.
Our technology and service providers may also process information in the United States or other jurisdictions in which they or their subprocessors operate.
Privacy and data-protection laws in those jurisdictions may differ from those in a client's country of residence.
Where applicable law requires additional safeguards for international transfers, appropriate legally recognized mechanisms may be used.
26. PRIVACY RIGHTS
Depending on an individual's residence, the information involved, WELLTOR's activities, and applicable law, an individual may have rights concerning personal information.
These may include rights to:
• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain certain information in a portable format
• Request information concerning categories of information processed or disclosed
• Withdraw consent where processing relies upon consent
• Opt out of certain processing where applicable
• Appeal certain privacy-request decisions where required by law
These rights are subject to applicable eligibility requirements, exceptions, and limitations.
WELLTOR may retain information where reasonably necessary or permitted for transactions, contracts, taxes, accounting, insurance, professional records, security, fraud prevention, disputes, or legal claims.
WELLTOR may take reasonable steps to verify the identity or authority of a person submitting a privacy request.
27. FLORIDA AND OTHER U.S. PRIVACY LAWS
WELLTOR is based in Florida and complies with applicable privacy, consumer-protection, and data-security requirements.
Certain Florida and other U.S. state privacy laws apply only to businesses, consumers, data categories, or processing activities meeting specific statutory requirements.
Nothing in this Privacy Policy represents that a particular privacy statute necessarily applies to WELLTOR where its statutory applicability requirements are not satisfied.
Where an applicable privacy law provides an eligible individual with specific rights or protections, WELLTOR will provide those rights and protections as required by law.
28. CHILDREN'S PRIVACY
WELLTOR's website and commercial services are intended for adults, property owners, authorized representatives, and business customers.
Our services are not directed to children under 13, and WELLTOR does not knowingly use its website or services to solicit personal information from children under 13.
If WELLTOR learns that personal information has been collected from a child in violation of applicable law, reasonable steps will be taken as required by law.
29. THIRD-PARTY WEBSITES AND SERVICES
Our website, emails, Owner Dashboard, or other communications may contain links to independent third-party websites or services.
WELLTOR does not control all privacy, security, or data-handling practices of independent third parties.
Information provided directly to a third party is subject to that party's applicable terms and privacy practices.
30. BUSINESS CONTACT AND VENDOR INFORMATION
WELLTOR may maintain professional information concerning vendors, contractors, real estate professionals, property managers, inspectors, suppliers, business partners, and other professional contacts.
This information may be used to establish and manage business relationships, coordinate services, maintain vendor records, communicate regarding properties or work orders, evaluate providers, and meet legitimate business and compliance requirements.
31. LEGAL REQUESTS AND EMERGENCIES
WELLTOR may preserve, use, or disclose information where reasonably necessary and permitted or required by law to:
• Comply with legal process or governmental requests
• Respond to emergencies
• Protect life or physical safety
• Protect client property
• Investigate suspected fraud, theft, unauthorized access, or unlawful activity
• Protect WELLTOR's rights, personnel, systems, or property
• Establish, exercise, or defend legal claims
Where appropriate and legally permitted, WELLTOR may seek to limit disclosure to information reasonably relevant to the request or circumstances.
32. CHANGES TO THIS PRIVACY POLICY
WELLTOR may update this Privacy Policy periodically to reflect changes in services, technology, service providers, business operations, or legal requirements.
The current version will be posted on our website with an updated “Last Updated” date.
Where required by applicable law, WELLTOR may provide additional notice or obtain consent concerning material changes.
Continued use of our services following an update does not constitute consent where applicable law requires another form of consent.
33. CONTACT AND PRIVACY REQUESTS
Questions, concerns, or privacy requests regarding this Privacy Policy or WELLTOR's handling of information may be submitted to:
WELLTOR Management Group LLC
DBA WELLTOR Property Operations
2831 Allegra Way
Lutz, FL 33559
United States
Email: support@welltorproperties.com
Please provide sufficient information for us to understand your request and identify the relevant records. WELLTOR may request reasonable information to verify identity or authority before releasing, changing, or deleting information.
© 2026 WELLTOR Management Group LLC. All rights reserved.