PART I — GENERAL TERMS APPLICABLE TO ALL SERVICES

​

1. LIMITED SCOPE OF WELLTOR'S RESPONSIBILITIES

WELLTOR undertakes only those duties expressly identified in the applicable booking, Membership, Service Agreement, work order, or written authorization.

WELLTOR does not assume general care, custody, control, management, maintenance, security, preservation, protection, or responsibility for a property merely because WELLTOR:

• has access to the property;

• possesses keys, access codes, alarm credentials, or other access information;

• performs recurring visits;

• maintains property records or an Owner Dashboard;

• coordinates or provides access to vendors;

• is present while a vendor performs work;

• has previously visited the property; or

• has previously observed, documented, or reported a condition.

Access to a property does not constitute custody or control of the property.

Any duty undertaken by WELLTOR is limited to the expressly agreed scope of the particular service.

​

2. WELLTOR IS NOT AN INSURER

WELLTOR IS NOT AN INSURER OF THE PROPERTY, ITS CONTENTS, ITS OCCUPANTS, ITS SYSTEMS, OR THE CLIENT'S FINANCIAL INTERESTS.

Fees charged by WELLTOR are based upon the nature, frequency, duration, and scope of the services purchased. WELLTOR's fees are not based upon the value of the property, its contents, potential rental income, replacement cost, or the amount of loss that could occur at the property.

The Client acknowledges that WELLTOR's fees would be substantially different if WELLTOR were expected to assume the financial risks associated with ownership, damage, deterioration, theft, storm loss, system failure, lost rental income, or other property-related losses.

The Client remains responsible for maintaining appropriate insurance against such risks.

​

3. NATURE OF WELLTOR SERVICES

Depending upon the service purchased, WELLTOR provides observation, documentation, reporting, coordination, inspection, quality-control, and property-support services.

Except where expressly provided under a separately contracted and appropriately authorized service, WELLTOR does not act as a security company, alarm-monitoring provider, general contractor, construction manager, architect, engineer, pest-control operator, mold assessor, environmental testing company, cleaning company, repair contractor, or licensed trade provider.

Property Oversight and Turnover Quality Control do not constitute real estate brokerage, leasing, tenant procurement, rental negotiation, rent collection, or other regulated real estate activity.

​

4. POINT-IN-TIME SERVICES

Unless a written service expressly provides otherwise, each WELLTOR visit represents observations made at a particular point in time.

A visit, assessment, checklist, photograph, video, report, dashboard entry, status indicator, quality-control result, or other service record reflects only conditions reasonably observable within the agreed scope when the service was performed.

Conditions may arise or change immediately after WELLTOR leaves the property.

WELLTOR does not continuously monitor the property between scheduled or specifically authorized visits.

​

5. CONCEALED, LATENT AND NON-OBSERVABLE CONDITIONS

WELLTOR's observational services are limited to conditions reasonably observable within the applicable scope.

Except as expressly included in a separately contracted professional service, WELLTOR does not perform destructive or invasive investigation, disassembly, testing, or examination of concealed areas.

Conditions that may not reasonably be observable include hidden moisture, fungal or mold growth behind finishes, concealed wood deterioration, internal plumbing leaks, hidden electrical defects, subsurface water intrusion, structural deterioration, internal equipment defects, concealed roofing conditions, or conditions within walls, ceilings, floors, foundations, equipment, plumbing, electrical systems, or other inaccessible areas.

WELLTOR does not guarantee discovery of concealed, latent, intermittent, inaccessible, internal, subsurface, developing, or otherwise non-observable conditions.

​

6. CLIENT AUTHORITY

The Client represents that the Client is the property owner or otherwise has sufficient legal authority to:

1. contract for the requested services;

2. authorize WELLTOR to enter the property;

3. provide WELLTOR with keys, codes, credentials, and access information;

4. authorize WELLTOR to provide access to approved third parties where requested; and

5. issue instructions concerning the property.

WELLTOR may reasonably rely upon such representation.

The Client is responsible for claims or consequences resulting from inaccurate representations concerning the Client's authority, except to the extent liability cannot lawfully be allocated to the Client.

​

7. CLIENT RESPONSIBILITIES

The Client must provide accurate and current information reasonably necessary for WELLTOR to perform the authorized services.

This may include access instructions, alarm information, emergency contacts, authorized representatives, known hazards, animals, vendor information, relevant property conditions, utility information, arrival or departure information, and other material facts.

The Client must promptly notify WELLTOR of material changes affecting the property or services.

​

8. KEYS, CODES AND PROPERTY ACCESS

Keys, access codes, alarm information, smart-access credentials, gate credentials, and other access information may be maintained and used by WELLTOR solely for authorized service purposes.

The Client is responsible for keeping access information current and for ensuring lawful and functional access.

WELLTOR is not responsible for inability to perform a service caused by changed locks or codes, disabled access systems, depleted batteries, unavailable gate authorization, alarm-system problems, utility or internet outages, or other access conditions outside WELLTOR's reasonable control.

Detailed key custody, access authorization, vendor access, credential handling, and return procedures may be governed by a separate Key & Property Access Authorization.

​

9. SAFE ACCESS

No WELLTOR employee, contractor, or representative is required to risk personal safety to access, inspect, observe, document, preserve, or protect any property.

WELLTOR may decline, postpone, discontinue, or modify a service where access is unavailable, unlawful, restricted, or reasonably considered unsafe.

​

PART II — PROPERTY OVERSIGHT / HOME WATCH

​

10. PROPERTY OVERSIGHT

WELLTOR Property Oversight is an observational property-support service designed to provide recurring visual observation, documentation, reporting, and authorized coordination.

WELLTOR's core role is:

Observe. Document. Report. Coordinate when authorized.

Property Oversight is not a professional Home Inspection, security service, preventive-maintenance contract, emergency-response service, technical inspection, or guarantee against property loss.

​

11. ROTATIONAL OVERSIGHT SYSTEM

Property conditions may change at any time, including immediately after a WELLTOR visit.

Recurring Membership services create repeated points of observation according to the Client's selected Membership and service schedule.

The WELLTOR Rotational Oversight System uses recurring visits, structured observations, rotating areas of review, and documented property history to increase the opportunity to identify, document, and report visible changes or developing conditions.

Recurring oversight reduces the interval between observations.

It does not constitute continuous monitoring, security surveillance, preventive maintenance, or a guarantee that damage, leaks, mold, pests, equipment failure, unauthorized access, storm damage, or other conditions will be prevented or immediately discovered.

​

12. PROPERTY ASSESSMENTS

WELLTOR may conduct an initial or periodic Property Assessment to establish or update the property's operational profile, observable baseline, systems, features, access information, documentation, and related property records.

A Property Assessment is not a Florida Home Inspection unless expressly booked and performed as a separate Home Inspection service.

​

13. OWNER DASHBOARD AND ELECTRONIC SERVICE RECORDS

WELLTOR may maintain an Owner Dashboard or other electronic service record containing dates, observations, photographs, videos, reports, alerts, open conditions, status indicators, Client instructions, vendor activity, and related service information.

These records are intended to document WELLTOR's services, observations, and communications and may be retained as evidence of those matters.

A green status, completed checklist, completed visit, photograph, report without an exception, or absence of a reported concern means only that WELLTOR did not document a reportable condition within the applicable scope based upon what was reasonably observable at that time.

It does not constitute a certification, representation, warranty, or guarantee that the property, system, component, area, or condition was free from defects, damage, deterioration, hazards, or other conditions.

Photographs and videos document selected observations and do not constitute a complete photographic record of every area, component, item, surface, or condition.

​

14. REPORTED CONDITIONS

When WELLTOR identifies a visible condition, deficiency, damage, maintenance concern, or other reportable issue, WELLTOR may record the matter in the Owner Dashboard, report, email, or other Client communication.

An open, red, flagged, or unresolved status means that the condition has been documented and remains unresolved based upon information reasonably available to WELLTOR.

It does not mean WELLTOR has accepted responsibility for diagnosing, repairing, correcting, continuously monitoring, supervising, mitigating, or resolving that condition.

​

15. CLIENT RESPONSIBILITY FOLLOWING NOTICE

Once WELLTOR reports a condition to the Client or an authorized representative, the Client remains responsible for deciding whether and how to investigate, mitigate, repair, remediate, replace, monitor, or otherwise address that condition.

WELLTOR's prior knowledge of a reported condition does not create an ongoing duty to repair, diagnose, monitor, mitigate, or ensure correction.

The Client may request WELLTOR to coordinate an appropriate vendor or may address the condition independently.

To the fullest extent permitted by law, WELLTOR is not responsible for subsequent deterioration, additional damage, increased repair costs, or loss resulting from Client delay, inaction, declined services, unsuccessful repair, third-party performance, or the Client's decision to manage a reported condition independently.

​

16. CLIENT DUTY TO REVIEW REPORTS

The Client is responsible for reasonably reviewing WELLTOR reports, dashboard entries, alerts, and material communications and for making timely decisions regarding reported conditions.

Failure to review or respond does not transfer responsibility for a reported condition to WELLTOR.

​

17. MATERIAL CONDITIONS AND WELLTOR'S RIGHT TO DISCONTINUE SERVICES

WELLTOR's Property Oversight services are intended to support observation, documentation, and preservation of property condition.

The Client retains authority over the property and is not required to accept every maintenance recommendation or suggested repair.

However, if WELLTOR identifies or reports a condition that WELLTOR reasonably believes presents a material risk of continuing deterioration, significant consequential property damage, unsafe conditions, or substantial impairment of the property, the Client is responsible for taking reasonable action to investigate, mitigate, repair, or otherwise appropriately address the condition.

If the Client declines, repeatedly postpones, or fails within a reasonable period to appropriately address such a condition, WELLTOR may:

• decline to renew the Membership;

• suspend affected services;

• refuse access to an affected area;

• require evaluation by an appropriate professional before resuming affected services; or

• terminate the service relationship pursuant to the applicable Service Agreement.

WELLTOR is not required to continue recurring oversight where known material conditions are intentionally left unaddressed and WELLTOR reasonably determines that continued service would be inconsistent with the purpose, safety, integrity, or reasonable operation of WELLTOR's services.

​

18. NO SECURITY OR LOSS-PREVENTION SERVICE

Property Oversight is not security surveillance, guard service, alarm monitoring, or continuous occupancy.

WELLTOR does not guarantee prevention or detection of burglary, theft, vandalism, trespass, unauthorized occupancy, fire, water damage, storm damage, equipment failure, or other loss.

​

19. LIMITED INCIDENTAL CONVENIENCE TASKS

WELLTOR may, at its discretion, perform minor incidental convenience tasks that do not require specialized technical expertise, professional licensing, permitting, substantial disassembly, or regulated trade work.

Acceptance of one such task does not obligate WELLTOR to perform the same or similar tasks in the future.

WELLTOR may refuse any task that it reasonably determines should be performed by an appropriately licensed, qualified, or specialized provider.

Property Oversight does not include electrical, regulated plumbing, HVAC, roofing, construction, remediation, pest-control treatment, or other regulated trade work.

​

20. EMERGENCY CONDITIONS AND LIMITED ACTION

If WELLTOR encounters an apparent emergency and reasonably believes limited immediate action may reduce imminent property damage or protect persons or property, WELLTOR may, but is not obligated to, take reasonable nontechnical action within its capabilities and authority.

Such action may include notifying the Client or emergency contact, contacting emergency services or an appropriate vendor, or operating a readily accessible basic shutoff where reasonably safe.

Such action does not expand WELLTOR's ongoing duties or make WELLTOR responsible for the underlying emergency.

​

21. EMERGENCY SPENDING AUTHORIZATION

Where separately authorized by the Client, WELLTOR may incur or approve expenses up to the Client's stated Emergency Authorization Limit when WELLTOR reasonably believes prompt action is appropriate and timely Client authorization cannot reasonably be obtained.

The authorization limit does not obligate WELLTOR to incur expenses or undertake emergency action.

The Client remains responsible for properly authorized third-party costs.

The applicable limit and authorized circumstances will be established in the Property Oversight Service Agreement or other written authorization.

​

PART III — ADDITIONAL SERVICES

​

22. GENERAL ADDITIONAL-SERVICE LIMITATION

Each Additional Service is limited to the specific task purchased.

Purchasing an Additional Service does not expand WELLTOR's general responsibility for the property.

​

23. VENDOR ACCESS AND COORDINATION

WELLTOR may coordinate appointments, communicate the Client's requested scope, provide authorized property access, meet vendors, remain on site where agreed, and document observable conditions before and after vendor services.

Independent vendors and contractors remain independent third parties.

WELLTOR's presence does not constitute technical supervision, construction supervision, direction, control, inspection, acceptance, or approval of the vendor's professional methods or workmanship.

​

24. VISUAL VERIFICATION AND INVOICE REVIEW

Where requested, WELLTOR may compare an invoice or vendor-described scope of work against conditions reasonably and visually observable at the property for the limited purpose of helping the Client determine whether invoiced work appears to have been performed.

WELLTOR may document that visibly described work appears present, incomplete, visibly deficient, inconsistent with the described scope, or incapable of visual verification.

WELLTOR may communicate such observations to the Client or vendor.

If separately authorized by the Client, WELLTOR may withhold administrative approval of an invoice pending clarification or visible correction.

Such action does not constitute a legal determination that payment is not owed.

WELLTOR's visual verification does not constitute a technical inspection, professional approval, acceptance of workmanship, code-compliance determination, permit inspection, engineering evaluation, or certification that work was properly or completely performed.

WELLTOR cannot verify concealed work, internal components, work behind walls or finishes, technical installation methods, code compliance, permit compliance, or matters requiring specialized knowledge, testing, disassembly, or professional licensing.

​

25. NO CONTROL OF CONTRACTOR MEANS AND METHODS

WELLTOR does not control and does not undertake to control the means, methods, techniques, sequences, procedures, or operative details by which an independent vendor or contractor performs work.

WELLTOR's observation, documentation, access assistance, progress reporting, communication of the Client's requested result, visual verification, or identification of visibly unsatisfactory results does not constitute direction or control over the vendor's professional or technical work.

​

26. LARGER PROJECTS, PERMITTED WORK AND CONTRACTOR COORDINATION

Where a project involves permitted work, substantial construction or repair activity, multiple trades, specialized technical work, or other activity requiring professional or contractor oversight, WELLTOR may require the Client to engage an appropriately licensed contractor or other qualified professional before WELLTOR provides coordination or documentation services.

WELLTOR may work alongside the Client's contractor by:

• coordinating appointments;

• facilitating authorized access;

• communicating Client instructions;

• documenting project milestones;

• providing periodic photographs or videos;

• maintaining project-related records; and

• providing progress updates to the Client.

WELLTOR's participation does not make WELLTOR the general contractor, construction manager, qualifying agent, superintendent, architect, engineer, building official, permit holder, or technical supervisor.

The applicable contractor or professional remains responsible for construction means and methods, technical supervision, workmanship, subcontractors, permits, code compliance, required inspections, job-site safety, and applicable professional or regulatory responsibilities.

​

27. PERMITS AND REQUIRED INSPECTIONS

Where work requires governmental, building-department, professional, or other authorized inspection or approval, such inspection remains separate from WELLTOR's services.

WELLTOR may document that an inspection or approval has reportedly occurred or record information supplied by the contractor, Client, governmental authority, or other applicable source.

WELLTOR does not independently certify permit compliance or governmental approval unless expressly performing a separate service for which WELLTOR is legally authorized and appropriately licensed.

​

28. VENDOR PERFORMANCE

WELLTOR does not warrant, guarantee, certify, or assume responsibility for an independent vendor's workmanship, technical judgment, acts, omissions, pricing, warranties, scheduling, performance, or results.

WELLTOR's presence during vendor work does not constitute supervision or acceptance of the work.

​

29. SPECIAL AND ADDITIONAL VISITS

A recurring Membership visit is distinct from an Additional Service, Special Visit, Vendor Coordination Visit, Emergency Attendance, Recheck, or other separately requested attendance.

Additional visits requested outside the applicable Membership scope may be subject to separate fees at WELLTOR's then-current rates.

​

30. POOL AND SPA OVERSIGHT

Pool and Spa Oversight is observational.

Unless expressly contracted otherwise, WELLTOR does not perform professional cleaning, chemical balancing, water treatment, mechanical repair, or technical maintenance.

WELLTOR does not certify water chemistry, sanitation, equipment operation, or suitability for swimming.

​

31. SMART ACCESS SETUP COORDINATION

WELLTOR does not guarantee uninterrupted smart-lock connectivity, internet availability, cybersecurity, battery performance, cloud-service availability, manufacturer support, continued compatibility, or uninterrupted property access.

Regulated locksmith, electrical, structural, or other trade work is excluded unless provided by an appropriate third party.

​

32. ARRIVAL READY AND DEPARTURE SECURE

Arrival Ready and Departure Secure are point-in-time services.

Any observation, preparation, or adjustment reflects conditions at the time the service is performed.

WELLTOR does not guarantee that property features, systems, utilities, appliances, access systems, doors, windows, or HVAC equipment will remain unchanged or continue operating after WELLTOR leaves.

​

33. REFRIGERATOR STOCKING

Refrigerator Stocking is limited to purchasing, delivering, and placing Client-requested items at the property.

It does not include refrigerator cleaning, routine food removal, disposal service, or ongoing monitoring of groceries.

The Client must promptly notify WELLTOR of changes, delays, or cancellation of an expected arrival.

If a return visit becomes reasonably necessary to remove or dispose of previously stocked perishable items, the return visit will be charged at the then-current Refrigerator Stocking service fee.

Such return visit is an accommodation related to the previous stocking service and is not offered as a standalone refrigerator-cleaning or food-removal service.

Product costs already incurred remain the Client's responsibility except to the extent WELLTOR actually receives a retailer refund.

WELLTOR does not guarantee freshness, shelf life, quality, or continued safety of groceries after delivery and is not responsible for spoilage caused by delayed arrival, appliance malfunction, power interruption, temperature change, expiration, retailer or manufacturer handling, or circumstances outside WELLTOR's reasonable control.

​

34. TRANSPORTABLE GENERATOR FUEL REFILL

Generator Fuel Refill is limited to supplying and adding appropriate fuel to an eligible transportable generator according to the purchased scope and reasonably available information.

Where included, WELLTOR may use a commercially available fuel stabilizer according to applicable manufacturer instructions.

Fuel Refill does not constitute generator maintenance, technical inspection, electrical inspection, repair, or certification of generator readiness.

WELLTOR does not guarantee fuel shelf life, continued combustibility, generator starting capability, reliability, mechanical condition, or future operation.

​

35. HURRICANE AND SEVERE WEATHER SERVICES

Hurricane Season Monitoring, Pre-Storm Checks, Post-Storm Checks, aerial documentation, and related services provide limited observation and support when reasonably safe and practicable.

No WELLTOR storm-related service guarantees prevention, mitigation, discovery, or documentation of all storm damage.

A scheduled storm service does not guarantee that WELLTOR can reach the property before or immediately after a storm.

​

36. EVACUATION ORDERS AND UNSAFE CONDITIONS

WELLTOR will not require personnel to enter or remain in an area subject to a mandatory evacuation order, governmental closure, emergency access restriction, or other condition WELLTOR reasonably considers unsafe.

Post-storm services may begin only after applicable restrictions affecting access have been lifted and WELLTOR independently determines that travel and access can reasonably be undertaken safely.

Lifting an evacuation order does not itself create an obligation for immediate service.

Flooding, debris, damaged roads or bridges, downed power lines, emergency operations, utility hazards, fuel availability, communications outages, weather, staffing, or other conditions may delay service.

Following widespread events, WELLTOR may prioritize properties according to safety, accessibility, reported or observed urgency, potential severity, operational capacity, and geographic efficiency.

No particular arrival order or response time is guaranteed.

​

37. PRE-STORM ACTIVITIES

Pre-Storm services are limited to purchased tasks that WELLTOR can reasonably and safely perform.

WELLTOR may refuse to move heavy, oversized, dangerous, permanently installed, fragile, or otherwise unsuitable property.

Specialized storm preparation requiring licensed or technical work is excluded unless separately coordinated through an appropriate provider.

​

38. POST-STORM OBSERVATIONS

Post-Storm Checks are visual point-in-time observations.

They are not structural inspections, engineering evaluations, electrical safety inspections, mold assessments, environmental inspections, roof certifications, or certifications that a property is safe to occupy.

​

39. AERIAL AND DRONE DOCUMENTATION

Aerial Roof Documentation and Post-Storm Aerial Comparison are documentation services and not professional roof inspections, engineering evaluations, or structural certifications.

Operations are subject to applicable aviation requirements, airspace, weather, visibility, equipment limitations, property conditions, and safe operating conditions.

WELLTOR may delay, reschedule, modify, or decline an operation when necessary for safety or legal compliance.

WELLTOR does not guarantee that aerial imagery will reveal every defect or condition.

​

40. PERSONALIZED REQUESTS

Submission of a Personalized Request does not create an obligation for WELLTOR to perform it.

WELLTOR may decline requests that are unsafe, unlawful, outside WELLTOR's scope, technically unsuitable, or require professional licensing.

 

PART IV — HOME INSPECTION

​

41. SEPARATE PROFESSIONAL SERVICE

Home Inspection is a separate professional service and is not interchangeable with Property Oversight, a Property Assessment, Additional Services, or Turnover Quality Control.

Home Inspections are governed by these Terms, the applicable Home Inspection Agreement, and Florida law.

​

42. HOME INSPECTION SCOPE

The Client will receive the applicable written scope, exclusions, and required professional information before contracting for or commencement of the Home Inspection as required by applicable law.

​

43. LIMITED VISUAL AND NON-DESTRUCTIVE INSPECTION

A Home Inspection is a limited visual examination of applicable readily accessible installed systems and components within the agreed scope.

Unless expressly agreed otherwise, inspectors do not dismantle equipment, open walls, expose concealed areas, perform destructive testing, or access unsafe or unreasonably inaccessible locations.

​

44. HOME INSPECTION REPORT

Following a compensated Home Inspection, WELLTOR will provide the required written inspection report.

The report reflects professional observations and opinions regarding inspected systems and components at the time of inspection.

It is not a warranty, insurance policy, appraisal, guarantee of future performance, or representation that no latent or undisclosed defects exist.

​

45. FURTHER PROFESSIONAL EVALUATION

WELLTOR may recommend evaluation by an appropriately qualified specialist.

The Client remains responsible for deciding whether to obtain such evaluation and for completing appropriate due diligence.

 

PART V — TURNOVER QUALITY CONTROL

 

46. NATURE OF TURNOVER QC

Turnover Quality Control (“Turnover QC”) is an independent visual quality-assurance and documentation service performed at a specific point in time.

WELLTOR observes and documents conditions reasonably visible within the agreed scope and communicates identified exceptions.

​

47. NO ACCEPTANCE OR CERTIFICATION

A Turnover QC result, checklist, status, photograph, report, or Recheck is an observational quality-control record only.

It does not constitute acceptance, certification, approval, or warranty of work performed by a cleaner, property manager, maintenance provider, vendor, contractor, owner, or other third party.

A completed or satisfactory status does not guarantee identification of every cleanliness issue, missing item, defect, maintenance concern, damage, pest condition, safety issue, or other deficiency.

​

48. SERVICES NOT INCLUDED

Turnover QC is not cleaning, housekeeping, maintenance, repair, Home Inspection, code inspection, safety certification, pest inspection, mold assessment, property management, real estate brokerage, or a guarantee of guest readiness.

​

49. THIRD-PARTY RESPONSIBILITY

Responsibility for cleaning, maintenance, repair, rental operations, property management, guest communication, booking management, and correction of deficiencies remains with the person or business responsible for those activities.

​

50. CHANGES AFTER QC

Turnover QC reflects conditions at the time of WELLTOR's visit.

WELLTOR is not responsible for conditions created or altered after completion by cleaners, vendors, owners, property managers, guests, animals, weather, equipment failure, or other persons or events.

​

51. HOSPITALITY AND BUSINESS LOSSES

To the fullest extent permitted by law, WELLTOR does not assume responsibility for guest refunds, compensation, chargebacks, relocation expenses, platform penalties, negative reviews, cancelled reservations, lost bookings, lost rental income, lost profits, or similar hospitality or business losses arising from property conditions, except where liability cannot lawfully be excluded.

​

52. RECHECKS

A Recheck is limited to a subsequent visual review within the purchased scope and does not constitute professional approval or certification of cleaning, repair, maintenance, or workmanship.

​

53. B2B CLIENT AUTHORITY

A business Client represents that it has sufficient authority to authorize WELLTOR's services and property access.

The contracting business remains responsible for its obligations to owners, guests, tenants, platforms, cleaners, vendors, and other third parties.

​

​

PART VI — COMMERCIAL TERMS

​

54. PRICING, EXPENSES AND PAYMENT

The Client is responsible for applicable service fees together with authorized third-party costs, reimbursable expenses, products, groceries, fuel, materials, applicable taxes, and other agreed charges.

​

55. MEMBERSHIP AND AUTOMATIC RENEWAL

Membership duration, billing, service frequency, Residence Mode, renewal, cancellation, and included services are governed by the Membership terms and applicable Service Agreement.

Where automatic renewal applies, WELLTOR will provide disclosures, cancellation methods, and notices required by applicable law.

​

56. CANCELLATION AND RESCHEDULING

Cancellation, rescheduling, no-access situations, late cancellations, refunds, and credits are governed by the Booking, Cancellation & Refund Policy and applicable Service Agreement.

Costs already incurred on the Client's behalf may remain payable or non-refundable.

​

57. NONPAYMENT AND SUSPENSION

WELLTOR may suspend or terminate services for past-due amounts in accordance with the applicable agreement and law.

During a permitted suspension for nonpayment, WELLTOR has no obligation to perform scheduled or recurring services.

The Client remains responsible for the property and for conditions arising, worsening, or developing during the suspension period.

Suspension does not waive properly accrued amounts owed to WELLTOR.

​

58. COLLECTION OF PAST-DUE AMOUNTS

WELLTOR may pursue lawful collection of properly due and past-due amounts.

To the extent permitted by applicable law and the applicable Service Agreement, the Client may be responsible for reasonable collection costs, court costs, and attorneys' fees incurred in collecting properly due amounts.

A bona fide dispute concerning whether a charge was authorized or properly due may be handled under the applicable dispute-resolution provisions.

​

59. CLIENT INSURANCE

WELLTOR services are not insurance and do not replace homeowners, property, landlord, flood, windstorm, liability, or other appropriate insurance.

The Client remains responsible for maintaining insurance appropriate for the property and complying with insurer requirements concerning vacancy, seasonal occupancy, maintenance, inspections, security, or loss reporting.

​

60. THIRD-PARTY PRODUCTS AND SERVICES

Third-party products and services remain subject to the applicable manufacturer's, retailer's, contractor's, or provider's terms and warranties.

WELLTOR does not create or assume a third-party warranty merely by purchasing, delivering, coordinating, documenting, or assisting with a product or service.

​

​

PART VII — RISK ALLOCATION AND LIABILITY

​

61. NO GUARANTEE OF PREVENTION OR DISCOVERY

No WELLTOR service guarantees that every defect, damage condition, maintenance concern, equipment failure, water intrusion, mold condition, pest condition, security concern, storm condition, cleanliness issue, or other property condition will be prevented, discovered, documented, or reported.

WELLTOR's responsibility is limited to reasonable performance of the expressly agreed service within its applicable scope.

​

62. LIMITATION OF WARRANTIES

Except for obligations that cannot lawfully be excluded, WELLTOR makes no warranty or guarantee regarding future property condition, uninterrupted operation of systems or equipment, absence of concealed defects, third-party performance, prevention of loss, or discovery of every condition.

​

63. CONSEQUENTIAL AND INDIRECT DAMAGES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WELLTOR SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST RENTAL INCOME, LOSS OF USE, LOST BOOKINGS, LOSS OF BUSINESS OPPORTUNITY, OR SIMILAR CONSEQUENTIAL ECONOMIC LOSS ARISING OUT OF OR RELATING TO WELLTOR SERVICES.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

​

64. SERVICE-SPECIFIC LIABILITY LIMITATIONS

Additional limitations of liability or risk-allocation provisions may appear in an applicable Property Oversight Service Agreement, Home Inspection Agreement, B2B Turnover QC Agreement, or other service-specific agreement.

Such provisions apply according to their terms and applicable law.

Any provision expressly limiting liability for WELLTOR's own ordinary negligence or establishing a monetary liability cap should be separately and conspicuously presented and is intended to be implemented only following final Florida legal review.

​

65. CLIENT-CAUSED AND THIRD-PARTY CLAIMS

To the extent permitted by law, the Client agrees to indemnify and hold WELLTOR harmless from third-party claims, losses, damages, or expenses arising from:

• inaccurate information supplied by the Client;

• lack of authority to authorize access or services;

• known hazards not disclosed to WELLTOR;

• Client instructions;

• Client failure to reasonably address a reported material condition; or

• acts or omissions of independent third parties selected, hired, controlled, or directed by the Client.

This provision does not require indemnification where applicable law prohibits shifting such liability.

​

66. EVENTS OUTSIDE WELLTOR'S REASONABLE CONTROL

WELLTOR is not responsible for delay, interruption, or inability to perform caused by circumstances outside its reasonable control, including hurricanes, tropical storms, flooding, fire, severe weather, evacuation orders, governmental restrictions, road closures, utility failures, communications outages, civil emergencies, shortages, equipment failures, airspace restrictions, or similar events.

​

​

PART VIII — DISPUTE RESOLUTION

​

67. NOTICE OF CLAIM AND INFORMAL RESOLUTION

Except for collection of properly due past-due amounts or circumstances requiring immediate legal relief, a party asserting a civil claim arising from WELLTOR services shall first provide written notice reasonably describing:

• the nature of the dispute;

• the affected property or service;

• the factual basis of the claim; and

• the relief requested.

The parties will make a good-faith effort to review relevant records and resolve the matter informally before litigation.

​

68. MEDIATION

If a covered dispute cannot be resolved informally, the parties agree, to the fullest extent permitted by applicable law, to attempt good-faith mediation before commencing litigation.

Unless otherwise agreed in writing, mediation shall occur in Hillsborough County, Florida, or remotely by videoconference through a mutually agreed mediator.

Mediation does not authorize the mediator to impose a binding decision unless the parties separately agree otherwise.

​

69. NONPAYMENT EXCEPTION

The informal-resolution and mediation requirements do not prevent WELLTOR from pursuing lawful collection of properly due and past-due service fees, invoices, reimbursable expenses, authorized third-party costs, product costs, or other amounts owed under an applicable agreement.

WELLTOR may pursue such collection without first completing mediation.

This exception does not automatically convert a bona fide contractual dispute concerning whether a charge was authorized or properly due into an undisputed collection claim.

​

70. IMMEDIATE OR EQUITABLE RELIEF

Nothing in these Terms prevents either party from seeking temporary, emergency, injunctive, or other equitable relief where delay would materially prejudice rights or property and applicable law permits such relief.

​

71. GOVERNING LAW

These Terms, applicable Service Agreements, and covered disputes shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.

​

72. EXCLUSIVE JURISDICTION AND VENUE

To the fullest extent permitted by applicable law, any lawsuit, action, or judicial proceeding arising out of or relating to these Terms, an applicable Service Agreement, or WELLTOR services shall be brought exclusively in a state court of competent jurisdiction located in Hillsborough County, Florida, or, where federal subject-matter jurisdiction exists, in the United States District Court for the Middle District of Florida, Tampa Division.

Each party consents to the personal jurisdiction of such courts for covered disputes.

The Client's residence, citizenship, domicile, principal place of business, or physical location outside Florida or outside the United States does not, by itself, alter the parties' contractual selection of Florida law and forum.

Nothing in this provision creates subject-matter jurisdiction where it does not otherwise exist or overrides jurisdiction or venue requirements that cannot lawfully be waived.

This Section does not restrict governmental, regulatory, licensing, law-enforcement, or other proceedings whose jurisdiction or venue is established by law.

​

​

PART IX — RECORDS, PRIVACY AND INTELLECTUAL PROPERTY

​

73. ELECTRONIC AGREEMENTS AND RECORDS

The Client agrees to the use of electronic communications, online forms, electronic acknowledgments, electronic records, and electronic signatures in connection with WELLTOR services.

WELLTOR may retain records showing the applicable agreement version, date and time of acceptance, Client, property, purchased service, authorization, communications, reports, and related electronic records.

​

74. SERVICE DOCUMENTATION AND MARKETING USE

Photographs, videos, aerial imagery, reports, and other documentation created for performance of WELLTOR services may be processed and retained for legitimate service, documentation, quality, operational, legal, insurance, and recordkeeping purposes in accordance with the Privacy Policy.

Use of identifiable Client property imagery for advertising, social media, promotional materials, or other marketing purposes is separate from ordinary service documentation and may be subject to a separate Photo, Video & Drone Marketing Release.

Declining marketing authorization does not prevent the Client from receiving ordinary WELLTOR services unless imagery is inherently necessary for the purchased service itself.

​

75. PRIVACY

Personal and property information is handled in accordance with the WELLTOR Privacy Policy and applicable law.

​

76. INTELLECTUAL PROPERTY

WELLTOR's branding, website content, Rotational Oversight System, proprietary assessment structures, checklists, methodology, dashboard architecture, templates, workflows, graphics, and other proprietary materials remain WELLTOR property or the property of the applicable rights holder.

Providing a Client-specific report, photograph, dashboard, or property record does not transfer ownership of WELLTOR's underlying methodology, systems, templates, or intellectual property.

​

​

PART X — GENERAL CONTRACT PROVISIONS

​

77. ORDER OF CONTRACT DOCUMENTS

These Terms operate together with applicable Service Agreements, Membership terms, Home Inspection Agreements, booking confirmations, authorizations, Booking, Cancellation & Refund Policy, Privacy Policy, and other expressly incorporated documents.

Where a service-specific agreement conflicts with these general Terms regarding that service, the service-specific agreement controls.

​

78. SEVERABILITY

If any provision is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain effective to the fullest extent permitted by law.

​

79. NO WAIVER

Failure by WELLTOR to enforce a provision on one occasion does not waive the right to enforce that provision on another occasion.

​

80. ASSIGNMENT

The Client may not assign or transfer material rights or obligations under a service relationship without WELLTOR's prior written consent, except where applicable law provides otherwise.

WELLTOR may use employees, independent contractors, service providers, or other authorized personnel to perform or support services consistent with the applicable agreement.

​

81. CHANGES TO TERMS

WELLTOR may update these Terms for future transactions or services to reflect operational, legal, technological, or service changes.

The current version will display its effective or revision date.

Publication of updated Terms does not retroactively modify an existing signed agreement unless the agreement and applicable law permit such modification.

​

82. ENTIRE AGREEMENT

These Terms together with the applicable incorporated documents constitute the agreement concerning the matters they address and supersede prior inconsistent representations concerning those matters, except where a separately signed agreement expressly provides otherwise.

​

83. HEADINGS

Headings are provided for organization and convenience and do not independently expand the scope of any service or obligation.

​

84. CONTACT

WELLTOR Management Group LLC
DBA WELLTOR Property Operations

2831 Allegra Way
Lutz, FL 33559
United States

​

Email: support@welltorproperties.com
Website: welltorproperties.com

​

© 2026 WELLTOR Management Group LLC. All rights reserved.

​

​